How do returns work?

Find out how returns work in our store thanks to this complete guide. We will explain the terms and conditions, item requirements, returns procedure and processing times. Make sure you read everything to get a...

Introduction: One of the fundamental aspects of the online shopping experience is the ability to return an item if it does not meet your expectations. In this article, we will provide you with a complete guide on our store's return policy, explaining how returns work, what the requirements are and the steps to follow to obtain a refund or replacement.

  1. Returns Terms and Conditions: Our policy allows for a 14 day returns period. Please note that this period is calculated from the date of purchase. If more than 14 days have passed, unfortunately we cannot offer you a refund or replacement.

  2. Product Condition: For an item to be eligible for return, it must be intact and in the same condition you received it. This means that it must not show any signs of damage or missing parts. Additionally, you must return the item in its original packaging to ensure proper return handling.

  3. Proof of Purchase: In order to make a return, we require a receipt or proof of purchase. This is essential to verify the purchase in our store.

  4. Returns Procedure: If you wish to make a return, please contact us via the email address [store email address]. Explain the reason for the return and provide purchase details, including proof of purchase. Once we receive your request, we will provide you with instructions to proceed with the return.

  5. Return Inspection: After receiving your returned item, we will carry out an inspection to verify that it meets the return requirements. We will send you a communication via email to inform you about the acceptance or rejection of the return. If accepted, we will proceed with the refund or replacement.

  6. Refund or Replacement: If the return is approved, we will process the refund which will automatically be applied to your original payment method within a certain period of time. If you would like a replacement rather than a refund, we will provide you with instructions for sending the new item.

  7. Processing Times: Please note that it may take a few business days to complete the return, inspection and refund process. In some cases, there may be delays caused by any internal procedures or problems with your credit card issuer.

  8. Shipping costs: Shipping costs for returning the item are your responsibility and will not be refunded. However, the shipping costs you incurred at the time of purchase will be refunded if the return is approved.

Conclusion: Our return policy aims to ensure your satisfaction as a customer. We hope that this complete guide on how returns work at our store has provided you with all the information you need to make a hassle-free return. If you have any further questions or concerns, please feel free to contact us via [store email address]. We are here to provide you with the best service possible.


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